Terms of Service
Effective May 8, 2026 · Doublefast Technologies LLC
These Terms of Service ("Terms") govern your access to and use of the Doublefast platform, the website at doublefast.ai, the application at app.doublefast.ai, and any related services, including SMS communications (collectively, the "Service") provided by Doublefast Technologies LLC ("Doublefast", "we", "us").
By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility & accounts
The Service is intended for business use by port drayage carriers, dispatchers, drivers, and their authorized employees and contractors. You must be at least 18 years old and authorized by your employer to use the Service on its behalf.
Accounts are typically provisioned by your company's administrator. You are responsible for keeping your credentials secure and for all activity under your account.
2. The Service
Doublefast provides software for managing port drayage operations, including container tracking, appointment management, dispatch communication, and operational notifications. Specific features available to your account depend on your company's subscription and configuration.
We may update, modify, or discontinue features from time to time. Material changes that affect paid functionality will be communicated to your company administrator.
3. SMS communications
Users with verified phone numbers may receive operational SMS messages from Doublefast, including login verification codes, container status updates, port appointment confirmations and reminders, and dispatch assignments.
- Opt-in: You consent to receive SMS by checking the consent box during first login or by being added to the platform by your company administrator (who attests to your authorization).
- Frequency: Message frequency varies based on your operational role and activity.
- Cost: Standard message and data rates may apply, per your wireless carrier's plan. Doublefast does not charge for SMS.
- Opt-out: Reply STOP to any message to unsubscribe. Reply HELP for assistance. You may also opt out via your account settings.
- Privacy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details.
Carriers (mobile network operators) are not liable for delayed or undelivered messages.
4. Acceptable use
You agree not to:
- Access the Service using automated means except via documented APIs.
- Attempt to reverse-engineer, probe, or breach the Service or its security.
- Use the Service to send spam, harass others, or violate any law.
- Upload data you do not have the right to upload, including third-party PII without consent.
- Interfere with the operation of the Service or other users' access to it.
5. Customer data
Operational data you or your company submit to the Service ("Customer Data") remains the property of your company. You grant Doublefast a limited license to process Customer Data solely to operate, secure, improve, and support the Service.
Data processing for carrier customers is further governed by a separate Data Processing Agreement (DPA) executed with each customer company.
6. Intellectual property
The Service, including all software, designs, text, and trademarks, is owned by Doublefast or its licensors. These Terms grant you a limited, revocable, non-transferable license to use the Service. They do not transfer any intellectual property rights.
7. Fees & payment
Fees, if any, are governed by the order form or master services agreement signed between Doublefast and your company. Individual end users are not charged.
8. Termination
Either party may terminate access to the Service per the underlying agreement with your company, or immediately for material breach. We may suspend access if we reasonably believe your use poses a security risk, violates these Terms, or violates law.
9. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
10. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DOUBLEFAST SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE FEES PAID BY YOUR COMPANY TO DOUBLEFAST IN THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. Indemnity
You agree to indemnify and hold Doublefast harmless from claims arising out of your violation of these Terms, your Customer Data, or your misuse of the Service.
12. Governing law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Disputes shall be resolved in the state or federal courts located in Delaware, and you consent to that jurisdiction.
13. Changes to these Terms
We may update these Terms from time to time. We will revise the effective date above and, for material changes, notify your company administrator. Continued use of the Service after changes take effect constitutes acceptance.
14. Contact
Doublefast Technologies LLC
1111B S Governors Ave # 99966
Dover, DE 19904